Privacy Policy
1. Introduction
Veutino LLC, operating as BetCool ("we", "us", "our"), is committed to protecting the privacy of all users of betcool.ai (the "Platform"). This Privacy Policy describes what personal data we collect, how we use it, with whom we share it, and your rights regarding your data.
By accessing or using the Platform, you consent to the practices described in this Policy. If you do not agree, please discontinue use of the Platform immediately.
2. Data Controller
The data controller is: Veutino LLC, 1209 Mountain Road PL NE, Suite R, Albuquerque, NM 87110, USA — help@betcool.ai
3. Data We Collect
3.1 Data You Provide Directly:
- Account registration data: name, email address, username;
- Payment information processed by Whop.com (we do not store payment card details);
- Communications: emails, support tickets, or messages sent to us.
3.2 Data Collected Automatically:
- Technical data: IP address, browser type, operating system, device identifiers;
- Usage data: pages visited, time spent, clicks, features used;
- Cookie and tracking data (see Section 6);
- Log data: access logs, error logs, timestamps.
3.3 Data from Third Parties:
- Payment data from Whop.com (transaction confirmation, subscription status);
- Advertising data from Meta Pixel and other advertising platforms (see Section 6).
4. How We Use Your Data
We use personal data to:
- Provide and maintain the Service and your account;
- Process payments and manage subscriptions and Lifetime Access;
- Send transactional communications (receipts, account notifications);
- Send marketing communications (where you have provided consent);
- Analyze Platform usage to improve our services;
- Serve targeted advertising through Meta Pixel and similar tools;
- Comply with legal obligations and enforce our Terms of Service;
- Detect and prevent fraud or abuse.
5. Legal Basis for Processing
- Contract performance: to fulfill our subscription or Lifetime Access agreement with you;
- Legitimate interests: analytics, fraud prevention, service improvement;
- Consent: marketing emails, cookies (where required);
- Legal obligation: compliance with applicable laws.
6. Cookies & Meta Pixel
6.1 Cookies. We use cookies and similar tracking technologies for session management and authentication, analytics, and advertising/retargeting. You may control cookie settings through your browser. Disabling certain cookies may affect Platform functionality.
6.2 Meta Pixel.We use the Meta Pixel (formerly Facebook Pixel) on betcool.ai. This is a piece of code provided by Meta Platforms, Inc. that allows us to measure the effectiveness of our advertising campaigns on Facebook and Instagram, and to serve targeted ads to users who have visited our Platform. The Meta Pixel may collect your IP address, browser information, page URL, and events you trigger on the Platform (such as page views or purchases). This data is processed by Meta Platforms, Inc. under their own Privacy Policy (available at facebook.com/privacy/policy). You may opt out of Meta's data collection via https://www.facebook.com/help/568137493302217 or through your Meta ad preferences.
6.3 Other Analytics Tools. We may use Google Analytics or similar tools for traffic analysis. These tools collect anonymized usage data governed by their respective privacy policies.
7. Data Sharing
We do not sell your personal data. We may share data with:
- Whop.com: our payment and subscription management platform;
- Meta Platforms, Inc.: for advertising via Meta Pixel;
- Hosting & infrastructure providers: for Platform operation;
- Legal authorities: where required by law or court order;
- Successors: in the event of a merger, acquisition, or asset sale.
8. International Data Transfers
Your data may be processed in the United States and other countries. We take appropriate safeguards to ensure your data is protected in accordance with this Policy regardless of where it is processed.
9. Data Retention
We retain personal data for as long as necessary to provide the Service and comply with legal obligations. Account data is retained for the duration of your subscription or Lifetime Access, plus a maximum of three (3) years thereafter for legal and compliance purposes.
10. Your Rights
- Access: request a copy of your personal data;
- Rectification: correct inaccurate or incomplete data;
- Erasure: request deletion of your data;
- Portability: receive your data in a portable format;
- Objection: object to processing based on legitimate interests;
- CCPA Rights (California residents): right to know, delete, and opt-out of sale of personal information.
To exercise your rights, contact us at: help@betcool.ai
11. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.
12. Age Restriction & Children's Privacy
The Platform relates to sports betting content and is strictly intended for adults aged 18 or over (or the higher legal age applicable in the user's jurisdiction). We do not knowingly collect personal data from minors. If we become aware of such collection, we will delete the data immediately and may terminate the associated account.
13. Changes to This Policy
We may update this Privacy Policy periodically. We will notify users of material changes via email or a notice on the Platform. The updated Policy will be effective upon posting.
14. Contact
For privacy-related inquiries: help@betcool.ai
Veutino LLC — 1209 Mountain Road PL NE, Suite R — Albuquerque, NM 87110 — USA